Frequently Asked Questions

To view your point balance and order awards, log into Digital Banking, select Visa card. Navigate to Transactions. Click on Account Center (desktop version only). Once in Visa Account Center, “View Rewards” link. Or you may call Award Headquarters at 800.854.0790.

• Log into Digital Banking, select Accounts>Card Controls. On the App, navigate to Accounts menu in the More Option (3 dots on bottom right).
• Card Controls and Transaction Alerts - click on the card, click Alerts and Controls, click Manage Card Alerts, setup your notification preferences (first time users only) and then setup alerts or controls.
• Lock/Unlock My Card – Click the “Block this card” slide bar. If you’re a first time user, you’ll be prompted to setup your notification preferences. 

Log into Digital Banking, select Visa card. Navigate to Transactions. Click on Account Center (desktop version only). Once in Visa Account Center, select STATEMENTS on top navigation bar. Statements also available on our App.

Follow the instructions on the new card sticker or call 800.456.6870.

Open your mobile wallet on your device, select “add card”. Enter card information and follow instructions given by the wallet provider.

• Call us at 800.842.0145
• Log into Digital Banking, select Contact Us>Secure Forms. Complete the Visa Balance Transfer Request form. On the App, navigate to Contact Us menu in the More Option (3 dots on bottom right).
• Visit your local branch

Stop by a branch, give us a call, or send a secure message through Digital Banking.

Call the number on the back of your card or 800.842.0145.

Log into Digital Banking, select Visa card. Navigate to Transactions. Click on Account Center (desktop version only). Once in Visa Account Center, select Payments.

If you cannot make your monthly payment, you can get in touch with our Payment Solutions team at [email protected] to inquire about the best course of action. You can also call 1.833.950.1189.

American Eagle Financial Credit Union
PO Box 104
Brattleboro, VT 05302

1. Log into our App and click on Deposit Check. 
2. Choose Deposit Check
3. Select Account
4. Enter Deposit Amount
5. Take check images
6. Submit deposit

• Log into Online Banking or Mobile App
• Navigate to Contact Us
• Click Contact Us (gives a dropdown)
• Click Secure Forms
• Select Wire Transfer (Domestic) or Wire Transfer (International) 
• Fill out required fields 
• Click Submit

ALL WIRES MUST BE SUBMITTED BY 2PM EST

• Log into Online Banking or Mobile App
• Go to Transfer/Pay menu 
• Click Pay A Bill
• In Mobile app you can also click on Bill Pay on bottom navigation bar or use the Transfer/Pay menu

• Click on Open an Account button at top of page
• Choose the option for you
• Follow the prompts

• Log into Online Banking or Mobile App
• Navigate to Resources
• Click on Check Services
• Click Order Checks

• Click on Log In button at top of page
• Select Register
• Choose the option that suits you and follow the prompts
• Social Security Number or EIN are required.

• Log into Online Banking or Mobile App
• Mobile App: Click More (3 dots on the bottom right) then Accounts menu 
  Desktop: Click Accounts (gives a drop down)
• Click Accounts (gives a drop down)
• Click Statements & Documents
• Click Statements > View Statements

• Log into Online Banking or Mobile App
• Click the profile icon in the upper right
• Click Settings
• Click Contact
• Don’t forget to save your changes

• Log into Online Banking or Mobile App
• Mobile App: Scroll all the way to the bottom and click Get Your Free Credit Score
  Desktop: Click on Credit Score box on the dashboard

Click on “Forgot Password” option where you log into Digital Banking. Follow the prompts. You will need to enter verification information.

Password Requirements: 

• At least one lowercase letter
• At least one uppercase letter
• At least one number
• At least one special character
• At least 12 characters long 
• Case sensitive

Click on “Forgot Username” option where you log into Digital Banking. Follow the prompts. You will need to enter verification information.

Username requirements:

• Letters and numbers  
• 12 - 32 characters long
• Case Sensitive
• User ID cannot consist of the member's name, account numbers or member number

Most checks can be deposited. Here is a list of what cannot be deposited. 

• Checks not made payable to the account holder(s)
• Checks made payable to more than one individual where all parties named are not signers on the account. This includes all government issued checks
• Third Party Checks
• Any check greater than $10,000
• Checks with Qualified or Conditional endorsements
• Any items stamped “Non-negotiable” or “This is not a check”
• Bonds/Travelers Checks
• “Stale"" dated checks-Checks dated 6 months or older
• ""Post"" dated checks-endorsed for future dates
• Foreign items (issued in a foreign country, institution or currency)
• Any item that contains evidence of alteration to any portion of the draft
• Any item that is known to you or that you may suspect to be fraudulent or unauthorized by the legal account holder
• Any item that does not have a clear or legible image and/or MICR line

Yes. Log into your Digital Banking account and navigate to the appropriate settings section to update your information.

1. Log into Digital Banking
2. Click Resources > Alerts

Alerts available include:

• General Alerts (Turn on/off)
• Accounts: Turn on/off specific account alerts
• Authentication (Turn on/off)
• Mobile Deposit Completed (Turn on/off)
• Savings Goals: Turn on specific goals
• Transfers: Turn on/off specific account transfer alerts

Log into Digital Banking and select Pay a Bill under the Transfer & Pay option (On Mobile app, Bill Pay is on bottom menu.)

No, but you can do a person-to-person transfer in Digital Banking. Log in and select Transfer & Pay option. Follow the prompts.

Yes. Please see our Fee Schedule.

Yes.

• Log into Online Banking or Mobile App
• Click More (3 dots on the bottom right)
• Click Accounts (gives a drop down)
• Click Statements & Documents
• Click Statements > View Statements
• Paper statements are also mailed

• Online: Click on Apply for a Loan on footer of webpage. Choose the option for you. Follow the prompts.
• In-person: Visit a branch
• Telephone: Call us at 800.842.0145

• Online: Visit Make a Payment
• In-person: Visit a branch
• Telephone: Call us at 800.842.0145

Minimum $500, Maximum $30,000

You may use the funds for home improvements, vacations, to consolidate debt.

If you cannot make your monthly payment, you can get in touch with our Payment Solutions team at [email protected] to inquire about the best course of action. You can also call 1.833.950.1189.

Credit Life and Disability insurance provides financial protection related to loan repayment in the event of death, accidental dismemberment, long term illness, or disability of the insured borrower.

• Online: https://lendingclaim.trustage.com/
• Phone: 800.621.6323
• Fax: 855.726.2513

Visit a branch or contact our Member Contact Center

We’re sorry for your loss. Give us a call at 800.842.0145 or stop by your local branch.

File a formal dispute with the credit bureau reporting the inaccuracy.

211176891

Our Credit Union is proud to provide financial, in-kind, and volunteer support to a variety of nonprofit and civic organizations in the community.

Please see full list here.

Stop by a branch or contact us via phone, Online Banking, or the App as soon as possible. Find more about fraud prevention.

Established in 1935 - We've served generations of families since 1935, when Harry C. Smith, Pratt & Whitney Aircraft's Employment Manager, and 14 fellow employees brought East Hartford Aircraft Federal Credit Union to Pratt & Whitney. When many banks failed during the Great Depression, the credit union grew its membership by offering savings and loans to Pratt & Whitney employees.

Transunion. (For mortgages, we also report to Experian and Equifax)

Yes. For more information, please visit our Request for Support page.

No activity in 14 months. To reactivate, conduct a deposit or withdrawal in a branch or call the Member Contact Center. Digital Banking transfers will not reactivate.

Provide depositor with your account number, account type (checking or savings), routing number (211176891) and any other requested information. Depositor will initiate ACH.

Yes. See the Additional Features on our branch locations pages.

Please visit one of our branches.

Visit the Contact Us page.