We've Upgraded Our Digital Platforms

Important Information about the Transition

Transition Date: Tuesday, September 26

The change to the new system began on Monday, September 25, and was completed on Tuesday, September 26 by 5:00 a.m.

During the week leading up to the transition date, we migrated your account information to the new platform. Therefore, our system was unavailable as on Monday, September 18, through 5:00 a.m. on Tuesday, September 26; you did not have the ability to schedule, modify, or cancel payments or external transfers.​ 

Payments/External Transfers during the Period of Unavailability

One-time payments, recurring payments, and external transfers that are scheduled to occur when the system was unavailable were be paid as usual – with the exception of Saturday, September 23, and Sunday, September 24. Items that are scheduled for Saturday, September 23, or Sunday, September 24, will be paid/sent on Monday, September 25.

Transition of Your Account

• Bill Pay: Your existing payees, scheduled payments (including recurring payments), and six (6) months of payment history tansferred to the new Bill Pay service. 
• External Transfers: Your existing scheduled or recurring external transfers DID NOT transfer to the new system and will need to be reestablished in the new Bill Pay service. Our new Bill Pay system, offers an instant verification system so that you can link your accounts with a simple login to your account at another financial institution. This should make the setup process fast and easy. See video at the top of the page.

Important Note for eBill Users

For security reasons, we were unable to transfer eBill enrollments to the new Bill Pay service. You will need to re-enroll for eBills in the new service with your payee information (such as vendor, account number, payment amount, due date, etc.).

Helpful Tips and FAQs

Q: Will I have to reinstall the AEFCU Mobile App in order to see the new Bill Payment system upgrade?

A: If your phone is set up to perform updates automatically, you should see the new version within 24 hours of the upgrade. Check your app settings on your phone to confirm; otherwise, you may have to go to your respective app store and manually push the update.

Q: Why won’t my external transfers be moved over to the new platform?

A: We do not have the capability to move over this data during the transition. The new platform will offer an instant verification system so that you can link your accounts with a simple login to your account at another financial institution. The new Bill Payment system will provide a faster and easier external transfer process.

Q: Where do I go to set up an external transfer?

A: You will click on Payment Center/Pay Bills, Pay a Person, Transfer Funds. When you click on Transfer Funds, you’re able to use instant verification system so that you can link your accounts with a simple login to your account at another financial institution.

Q: How do I set up an external transfer?

A: You will click on Payment Center/Pay Bills, Pay a Person, Transfer Funds. Click Add Account, search for your institution using the instant verification system or add account manually. When searching for your institution, enter your external financial institution credentials and select the account to connect. Or manually add your account by entering the external account information needed on the screen, click submit and close and activate.

Note: You can only add an external account that your name is listed on.

Q: Where can I find the new Person to Person feature?

A: The new Person to Person payment center can be found under Payment Center/Pay Bills, Pay a Person. You can pay a person through Online Banking or the Mobile App by using a phone number or email address.

Q: When paying a bill how do I know if my funds are going by check vs. electronic?

A: If you look next to your Billers/Payee, you will see either a check icon or an E icon (for electronic). You can also tell when you go to make the payment with the amount of days the payment will take to be received. Check payments are up to seven business days to be paid. Electronic is available on the day you choose.

Q: I see that my payment is showing as check payment now and it was electronic before the update, why is that?

A: As we make our way through this Bill Pay transition, there is still work being done to getting your payment methods to be electronic. There will be a two week period from when we go live (September 26), that some payments might go by check but will change back electronic. Our goal is to have your payments go electronically for faster and easier payments.

Q: How do I make a single payment?

A: You will click on Payment Center/Pay Bills, Pay a Bill, Manage Billers. Locate the biller and click Pay. Select a Payment Method and click Pay Date & Amount. Enter the amount to pay, when to pay, and click Notifications (Optional: Click the Recurring Payment button to set up a recurring payment). Select Notifications and click Payment Confirmation. Review and confirm the payment information and click Submit Payment.

Q: How do I pay additional billers?

A: You will click on Payment Center/Pay Bills, Pay a Bill, Manage Billers. Click on Pay a Bill, Under Bills & Payments, click on Pay Additional Billers. Select billers to pay and Add Payment Details if necessary. For each biller, enter payment details and click Save and Select to Pay. Click Add selected billers to Pay. Click Review & Pay Total. Review and Confirm Payments and click Pay Total.

Q. What’s an eBill?

A. eBills are electronic versions of paper bills. An eBill is automatically sent from a biller to your Bill Pay account the same way a paper bill arrives from a biller into your mailbox. 

Q. What's the difference between using external transfers or bill payments? 

A. External transfers are transfers of money between your American Eagle FCU accounts and your accounts at other financial institutions. Bill payments are the individual or recurring electronic payments you’re making from your AEFCU accounts today – it could be via a debit card, a credit card, or using an actual account number.

Q: Who can I contact about the Bill Payment transition?

A: We’re here to help during this transition. Please call our Member Contact Center at 800.842.0145 and select option 8. One of our representatives will be happy to answer any questions that you may have.

Welcome to your new digital banking experience! Our new Online Banking and Mobile App upgrades are here! 

Our new Online Banking & Mobile App provides:

• New User Experience
  • More intuitive
  • Frequently used links are more readily available
  • Cleaner view of your financial information
  • Improved speed and performance 

Plus all the things you've come to like and expect when using American Eagle's digital tools:

• Open an account or apply for a loan
• Check balances
• Deposit checks
• Transfer funds
• Pay bills
• View eStatements

American Eagle FCU’s new Personal Money Manager is located within Online Banking and AEFCU Mobile App, replacing the old Spending tab. 

Money Manager 
Our innovative platform allows you to bring all your accounts together in one secure dashboard, making managing your finances easier than ever before. With access to more than 18,000 data sources, including banks, credit cards, investment accounts, employee stock plans, mortgages and insurance, you’ll have the ability to aggregate account data from virtually any financial source online. Create and track budgets, analyze spending patterns, set financial goals and more. Get ready to gain deeper insights into your financial present – and future.

AEFCU Money Manager At-A-Glance:

• Aggregate information from multiple sources (not just AEFCU accounts)
• Get a complete picture of all your financial relationships
• Track savings goals, budgets and spending
• Make well-informed decisions with data and resources provided

Plus:

• Easy-to-navigate financial dashboard
• Expense categorization 
• Budgeting tools
• Alerts for balances, transactions, and spending 

We invite you to give it a test drive to see how we can help YOU achieve financial freedom!

Below you will find questions and answers about our recent Online Banking and Mobile App upgrade. If you have any additional questions, feel free to call, chat with us on americaneagle.org, or visit your local branch.

Q: When can I expect the Digital Banking upgrade takes place?

A: The Online Banking and the Mobile App upgrade took place on August 22nd.

Q: Will I have to reinstall the AEFCU Mobile App in order to see the upgrades?

A: If your phone is set up to perform updates automatically, you should see the new version within 24 hours of the upgrade. Check your app settings on your phone to confirm; otherwise, you may have to go to your respective app store and manually push the update.

Q: Will I have to reset my Face ID/Fingerprint/Password?

A: No, your information should be saved and should not need to be entered again.

Q: Will there be changes to where items are located inside Online Banking and the Mobile App?

A: Yes, however they’re minimal. These changes are intended to provide a cleaner look and feel so that everything is right at your fingertips. Should you have any trouble finding something, please don’t hesitate to reach out to us and one of our service representatives will assist you.

Q: What are some of the new features in this upgrade?

A: The newest feature is our Money Manager tool, which will replace the old "Spending" tab. It is a robust system that can track all of your financial relationships in one place right inside Online Banking and the Mobile App. 

Q: Where is the Money Manager located inside Online Banking and the Mobile App?

A: The Money Manager tool is located in the Menu bar in Online Banking. In the Mobile App, you can find it under the "Menu" option.

Q: How do I enroll in the Money Manager tool? 

A: Simply log in to Online Banking or the Mobile App and click on the Money Manager tab. A log in screen will pop up, asking for your Digital Banking credentials. You will only have to enter your credentials this one time. After the first log in, you will be able to access your Money Manager with a single click. Note: You will have to turn off your pop-up blocker to access the Money Manager.

Q: I am using the Firefox browser my eStatements wont load?

A: eStatements are available on any other browser (Chrome, Edge, Safari, etc.). We're working to resolve the Firefox issue as quickly as possible.