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ScoreCard Rewards - FAQ

What is ScoreCard Rewards?

ScoreCard Rewards is a rewards program offering points for qualifying purchases when using your American Eagle FCU Platinum Rewards or Signature VISA credit card. Points can be redeemed for a variety of items, such as merchandise, airfare, hotels, travel packages, cash back as a statement credit and more.

I have a Visa Rewards card with American Eagle FCU and I earned points, how much are they worth?

Points earned with the Rewards program do not have a monetary value. For every dollar you spend, 1 point is earned. You do not earn points on cash advances, balance consolidation checks, balance transfers or overdraft protection. See information on redeeming points to see all the things you can use them for.

Where can I redeem and see what my point balance is?

You can view your point balance and order awards by logging into Online Banking, Visa “Details & Rewards” link, by visiting scorecardrewards.com or calling Award Headquarters at (800) 854-0790.

What happens to my Visa Rewards points if I do not redeem them?

If you fail to redeem your points they will expire on December 31^st after a full three years has elapsed. For example: points earned in July, 2017 will expire on 12/31/2020. Once points have expired they are no longer be available for redemption.

How do I earn points using my American Eagle FCU Platinum Rewards or Signature VISA credit card?

Simply use your American Eagle FCU Platinum Rewards or Signature VISA credit card for your everyday purchases. You will earn points based on your qualifying net purchases. Credits to your account, such as returns of purchases, will reduce the ScoreCard® Rewards points available for you to use. You do not earn Points for cash advances, balance transfers, unauthorized or fraudulent charges or for fees of any kind on your credit card account.

Why didn't some of my purchases earn rewards? / Why don't my purchases match my rewards points?

Cash advances, balance transfers and returned purchases do not earn rewards.

Also, points for purchases made the last 3 days before the billing cycle end will show up in the next month.

If I don’t have enough points for the award I want, can I buy the extra points I need?

Points are not available for purchase. A sufficient number of points must be available in your account to redeem the award you want.

When can I order awards?

You may order awards anytime during the Program as long as your account is current. You must have enough Points to redeem the points for the award.

What happens to my Visa Rewards points if I close my Visa Credit Card with American Eagle FCU?

If you close your Visa Rewards Credit Card you forfeit all your points.

Do my Visa Rewards points expire?

Points are good for 3 years and expire on December 31st at midnight of the third full year following the year they were earned.

Who should I contact if I have questions regarding redeeming points under the ScoreCard Rewards Program?

Call Award Headquarters at (800) 854-0790.

How do I cancel travel booked through ScoreCard Rewards?

Call the Travel Department at 1-833-566-5245

How long does it take for credit to be applied to my account if I choose the Cash redemption option?

The credit will be applied to your statement within 3 days of your request. Account credit is a statement credit and not an actual payment. Please remember to submit your normal monthly payment before your next due date.