FREQUENTLY ASKED QUESTIONS
What is an e-Statement?
An e-Statement is an electronic version of your monthly account statement and will be viewable using Adobe Acrobat Reader. It will look the same as the paper statement.
Is there a cost for e-Statements?
No. This service is no cost to all members of American Eagle Financial Credit Union.
What account history is available with e-Statements?
You will be able to get up to 18 months of account history going forward from the time you enroll for the service including savings, checking, certificate, IRA, money market, and loans. Mortgage and Visa history is not currently available through e-Statements but is available through online banking.
Can I get both a paper and e-Statement?
No. You will receive a monthly paper statement until you sign up for e-statements. Once you enroll you will no longer receive a paper statement. However, you may cancel the e-Statement service at any time, which will reinstate your monthly paper statement. You may also print your e-Statement if you choose.
How is my e-Statement and personal privacy safeguarded?
AEFCU uses 128-bit encryption technology and personal password protection to ensure that your account information remains private and secure while you are online. e-Statements are secured with multiple layers of encryption, firewalls, and screening. The security measures used exceed industry standards in protecting the safety and confidentiality of your financial information.
How do I enroll for e-Statements?
Log onto your online banking account and click the “Documents” tab. Then follow the instructions to sign up. You will immediately be able to view up to 18 months of account history going forward. Each month, you will receive an email when your e-Statement is available.
When do I need to sign up for eStatements or switch back to paper statements for it to take effect with the next statement?
You should make the change no later than the week before the end of the month in order to be effective with the next statement.
If I sign up for e-Statements will I still receive my Mortgage, Home Equity and Visa statements?
Yes, Mortgage, Home Equity and Visa statements will continue to be mailed separately. However, you can also sign up to receive your VISA and Mortgage statements electronically by clicking on the "Details" or "More Info" links next to your account on the Accounts Summary page.
Home Equity Line of Credit statements are not available as e-statements.
When will I receive my monthly e-Statement?
Early each month we will send an e-mail alerting you that your e-Statement is available. Simply click on the link in the e-mail and log in through Online Banking. e-Statements are usually available one week earlier than paper statements. (Paper statements are typically mailed by the 7th of the month and received sometime during the second week of the month.)
What happens if I change my email address?
You can change your e-mail address at any time through the e-Statement Profile Screen. Simply click on the "Profile" link from the main e-Statements page and enter your new e-mail address. Click on the Save Changes button.
How do I access my monthly e-Statement?
If you have a valid e-mail address and Internet access from a desktop computer, it’s simple to retrieve your monthly e-Statement:
Can I save my e-Statement to a file?
Yes, your e-Statement may be viewed, saved on your computer as a text or PDF file, and printed at your convenience.
Do e-Statements require a separate password from AEFCU Online Banking?
No, simply log onto Online Banking and click on the Documents tab.
Can I cancel my e-Statements and return to paper statements?
Yes. You may cancel your e-Statements and return to getting a paper statement by mail. Within Online Banking, select "Documents" then "View Statements". This will being you to the e-Statements page. Select "Profile" and then "Delete e-Statement Login".
Who do I call with questions about my e-Statement?
If you have any questions about your e-Statement, call 860.568.2020 or 800.842.0145.
Get in touch with a Representative
You'll need the following information to get started:
If you opened your account in a branch, you will have a purple card with your Account Number written on the back in your opening package.
If you opened your account online, a confirmation page would have been presented with a link containing your Account Number.
If you cannot find your Account Number, please call our Member Contact Center at 800.842.0145 and be prepared to answer security questions and provide your ID.
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