Privacy & Security

PRIVACY NOTICE AND DISCLOSURE

Please view our Facts Sheet to learn what American Eagle does with your personal infromation.

Online Privacy

American Eagle Federal Credit Union ("American Eagle") is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting your privacy. In addition, we suggest that you review our Security Statement to learn about the security measures we employ, to assist us in offering the COMMAND CALL and/or 24-Hour Online Banking services in a secure manner.

Our Privacy Notice and Disclosure concerning the personal, and sometimes non-public, information we collect and disclose about members and individuals who inquire about and/or obtain products or services from American Eagle for personal, family or household purposes is available here. In addition, you may call us at 800.842.0145, extension 5101 to request a copy of our Privacy Notice and Disclosure. Our Privacy Notice and Disclosure is equally applicable to information you provide on-line through our website www.americaneagle.org (the "Website"). Additional information specific to information about you that is collected when you visit or transact business using the Website is set forth below.

Website-Specific Practices

Anonymity

Visitors to the Website remain anonymous, unless a visitor chooses to provide personal information to us (See below Use of Data Provided in Online Forms). Except when provided to us on the Website, we do not collect personally identifiable information about visitors to the Website. We do, however, collect and aggregate non-personally identifiable data as set forth below.

Aggregated Data

For example, in order to determine the level of interest in information available on the Website and help us design or improve our products and services, we may use standard software to collect information about visitors to the Website and use such information to create summary statistics. This information is maintained only in aggregated form and cannot be used to identify you. The information we collect and use from the Website may include:

  • Date and time our site was accessed,
  • IP address (a numeric address given to servers connected to the Internet)
  • Web browser use, and
  • City, state, and country

Understanding "Cookies"

Some web sites store information in a small text file, called a "cookie" on your hard disc. Only the information that you provide, or the choices you make while using a web site, can be stored as a cookie. For example, the site cannot determine your e-mail address unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it. American Eagle’s website does not use cookies.

Use of Data Provided in Online Forms

Visitors may elect to provide us with personal information via e-mail and online forms. Our policies and practices with regard to any information you submit to American Eagle online are set forth in our Privacy Notice and Disclosure.

Links

The Website may contain links to other websites. You should review the privacy statements of any such website before you provide any personal or confidential information. The foregoing summary of website-specific practices and our Privacy Policy is only applicable to the Website. American Eagle does not endorse or control such websites and is not responsible for the privacy practices of any third party.

The foregoing summary of website-specific practices is for general guidance and is subject to change. It does not modify or amend any written agreement, if any, between you and American Eagle, nor does it constitute a contract or create legal rights.

Security Statement

The Credit Union understands that the security of your personal and account information is important to you. We employ several security measures, as described below, to assist us in offering services available on our website www.americaneagle.org (the "Website") and 24-Hour Online Banking, our online banking application in a secure manner. In addition, we suggest that you review our Privacy Notice and Disclosure to learn our policies and practices with regard to information we collect from or about you.

Access Codes and Time-Out Feature on 24-Hour Online Banking

In order to access many of the services we provide at 24-Hour Online Banking, you must have access codes (e.g., member numbers, and PINs). No one may access your account without knowing your member number and PIN. To further protect you, a session timeout feature is used. This feature will automatically log you out of your current financial service session after an extended period of inactivity on our site.

Secure Browsers

The Credit Union requires the use of secure browsers in order to ensure a high level of security protection for your information as it is exchanged over the Internet between your computer and the Credit Union. Typically, only high level browsers that support Secure Socket Layers ("SSL") and 128-bit encryption can access 24-Hour Online Banking, although it may be possible to enter www.americaneagle.org without it. SSL is a very complex and high end encryption technique that ensures your information is protected and can only be viewed by the intended recipient. Basically, encryption is the process of scrambling information so that it can only be reassembled in its original format by someone who has the correct encryption key to do so. When used between you and the Credit Union, this technology encrypts your personal information as you send it to us, which only the Credit Union can decrypt. Likewise, when we send personal or account information to you, this technology encrypts it, which then only you can decrypt. Different browsers display security status in different ways. For example, your browser may display a padlock or key icon in the status bar. In such case, if you are not in a secure area the key or lock may be broken, unlocked, or not shown. It is best to check with your browser’s help facility to determine how security status is displayed. If your browser does not support secure sessions, you will not be able to access the Log On page. Always use the latest version of your browser.

Firewalls

The Credit Union employs an additional protection mechanism known as a firewall to protect our computer systems and your information. Firewalls can be thought of as selective barriers that are designed to prevent unauthorized use of the Credit Union's systems and only let authorized traffic (i.e., you, our online banking user) through to the Credit Union's systems.

Electronic Mail

The 24-Hour Online Banking service offered by the Credit Union includes online forms that enable you to send and receive secure electronic mail (e-mail) to and from the Credit Union. If you use e-mail to communicate confidential information to the Credit Union, please be sure to use these online forms since other e-mail transmissions may not be secure.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. Accordingly, while we strive to protect and maintain the security of the Website and your personal information, we cannot ensure or warrant the security of any information you transmit to us from the Website, and you do so at your own risk.

USA Patriot Act

The USA Patriot Act requires all financial institutions to take extra security precautions to help the government fight the funding of terrorism and money laundering activities. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open a new account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your driver’s license or other government-issued photo I.D. You can rest assured that we will only request the information required by the law… and that we will use the information only for purposes of complying with the law. Your privacy is our top concern, and we will respect and protect it as always, consistent with the law’s requirements. We thank you for your understanding and for joining us in securing a safer tomorrow.