e-Statements

Sign up for e-Statements and get your monthly account statement delivered electronically instead of through the regular mail. An e-mail alert will notify you that your e-Statement is ready for viewing. It’s more secure, doesn’t clutter your office, and it’s better for the environment.

Receive your monthly statement up to one week before a paper statement. Just log on to Online Banking and click on the e-Statements link to view your statement. View up to 13 months of your monthly statement account history. Save your monthly statement in text or PDF format.

 

Frequently asked Questions

What is an e-Statement?

An e-Statement is an electronic version of your monthly account statement and will be viewable using Adobe Acrobat Reader. It will look the same as the paper statement.

Is there a cost for e-Statements?

No. This service is no cost to all members of American Eagle Federal Credit Union.

What account history is available with e-Statements?

You will be able to get up to 13 months of account history going forward from the time you enroll for the service including savings, checking, club, certificate, IRA, money market, and loans. Mortgage and Visa history is not currently available through e-Statements but is available through online banking.

Can I get both a paper and e-Statement?

You will receive a monthly paper statement until you sign up for e-statements. Once you enroll you will no longer receive a paper statement. However, you may cancel the e-Statement service at any time, which will reinstate your monthly paper statement. You may print your e-Statement if you choose.

How is my e-Statement and personal privacy safeguarded?

AEFCU uses 128-bit encryption technology and personal password protection to ensure that your account information remains private and secure while you are online. e-Statements are secured with multiple layers of encryption, firewalls, and screening. The security measures used exceed industry standards in protecting the safety and confidentiality of your financial information.

How do I enroll for e-Statements?

Log onto your online banking account and click the “e-Statements” tab. Then follow the instructions to sign up. You will immediately be able to view up to 13 months of account history going forward. Each month, you will receive an email when your e-Statement is available. 

If I sign up for e-Statements will I still receive my Mortgage and Visa statements?

Yes, Mortgage and Visa statements will continue to be mailed separately. You can also stop your paper Visa statement by signing up for Visa e-Statements.

When will I receive my monthly e-Statement?

Early each month we will send an e-mail alerting you that your e-Statement is available. Simply click on the link in the e-mail and log in through Online Banking. e-Statements are usually available one week earlier than paper statements.

What happens if I change my email address?

You can change your e-mail address at any time through the e-Statement Profile Screen. Simply click on the "Profile" link from the main e-Statements page and enter your new e-mail address. Click on the Save Changes button.

How do I access my monthly e-Statement?

As long as you have a valid e-mail address and Internet access, it’s simple to retrieve your monthly e-Statement:

  1. Go to www.americaneagle.org and log onto Online Banking. From inside Online Banking, click "E-Statements" at the top of the page.
  2. Click on the statement icon to view an electronic version of your statement or click on the pdf icon for a printer-friendly version. 

Can I save my e-Statement to a file?

Yes, your e-Statement may be viewed, saved on your computer as a text or PDF file, and printed at your convenience.

Do e-Statements require a separate password from AEFCU Online Banking?

No, simply log onto Online Banking and click an the e-Statements tab to access up to 13 months of statements.

Can I cancel my e-Statements and return to paper statements?

Yes. You may cancel your e-Statements and return to getting a paper statement by mail. Simply go to the Login Profile screen within e-Statements and click the "Delete e-Statement" button.

Who do I call with questions about my e-Statement? 

If you have any questions about your e-Statement, call 860.568.2020 or 800.842.0145, extension 5101.