Online Security Tips
Your Password must be kept confidential. You must follow our specific parameters for establishing an User ID and Password. We recommend that you change your Password periodically to ensure that the information cannot be guessed or used by others. Be sure others are not watching you enter information on the keyboard when using the system.
Never leave your computer unattended while logged on to any Internet Banking service. Others may approach your computer and gain access to your account information if you walk away.
Click the Home button when you are finished using the system to properly end your session. Once a session has been ended, no further transactions can be processed until you log on to the system again.
Close your browser when you are finished, so that others cannot view any account information displayed on your computer.
Keep your computer free of viruses. Use virus protection software to routinely check for a virus on your computer. Never allow a virus to remain on your computer while accessing the online banking system.
Report all crimes to law enforcement officials immediately.
It is important that you memorize your User ID and Password. It is not recommended that you save your password in your computer. Extra care should be taken when utilizing a public computer.
E-mail is not a secure method of communication. Members should never send private or confidential information over e-mail. Never send your social security number, date of birth, account numbers, passwords or codes, or any financial information in an e-mail. AEFCU will not request or send this information to you or anyone in an e-mail.
Do not respond to or open attachments or click on links in unsolicited e-mails. If a message appears to be from AEFCU and requests account information, do not use any of the links provided. Contact us using the information provided upon account opening to determine if an action is needed. We do not send customer e-mails asking for passwords, credit card numbers, or other sensitive information. Similarly, if you receive an email from an apparent legitimate source (such as the IRS, Better Business Bureau, Federal Courts, UPS, etc.) contact the sender directly through other means to verify the authenticity. Be very wary of unsolicited or undesired email message (also known as “spam”) and the links contained in them.
AEFCU will never ask you to verify information via e-mail. If you believe that you have received a suspicious e-mail claiming to be from AEFCU or our affiliates, please forward it to firstname.lastname@example.org.
Viruses and Spyware
Viruses and spyware can cause unwanted consequences for your computer. To help decrease your risks that these programs are loaded on your computer, it is important to have an up-to-date virus program on your computer. You should also regularly perform security updates on your computer and turn on its firewall.
E-mail attachments are common ways that these programs spread. Be careful when opening e-mail attachments even if they look like they came from someone you know. Viruses often send themselves to contact lists of infected computers and make themselves look like they came from legitimate people. The e-mail is designed to encourage the user to click on the attachment so that the virus or spyware program can install itself on that user’s computer. Never open suspicious attachments.