IMPORTANT NOTE ABOUT ESTATEMENTS: You may have received a notice indicating your electronic statement is ready for viewing. However, there will be a delay in the availability of eStatements. We are working to resolve this issue as quickly as possible and apologize for the inconvenience.
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Protecting your identity and personal financial information is a top priority for us. We have two in-branch methods to quickly and securely authenticate your identity - Identification Scanning and Palm Vein Authentication.
When you visit a branch location, you will be asked to present your driver’s license or another acceptable form of identification. Your license or ID will be scanned into our system to help make your future branch transactions faster and more secure.
What is it? Palm Vein Authentication (PVA) is a form of biometric identification widely used by organizations that require greater security measures (e.g., banks, military, government, etc.) to positively identify employees and customers. PVA is considered the safest and most secure of all biometric identification over fingerprint, facial, and voice recognition.
How does it work? The optional enrollment process takes just a few minutes. You’ll place each hand separately over the scanner and an infrared light will read more than five million vein patterns in your palm. The patterns are encrypted and converted to a unique number which is matched to your member record in our system. This process is fast and safe. No physical or personal data is saved, including finger or handprint information - no more presenting ID. Once enrolled, you no longer have to present an ID to transact business at a branch. You simply place your hand over the scanner at the teller counter or Member Services desk. Your identity will be authenticated immediately and your account information will load on the employee’s computer screen for faster service. PVA helps prevent anyone from impersonating your identity at a branch.
Get in touch with a Representative
You'll need the following information to get started:
If you opened your account in a branch, you will have a purple card with your Account Number written on the back in your opening package.
If you opened your account online, a confirmation page would have been presented with a link containing your Account Number.
If you cannot find your Account Number, please call our Member Contact Center at 800.842.0145 and be prepared to answer security questions and provide your ID.
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American Eagle FCU is not responsible for accuracy, security, content, or services offered by other websites; we encourage you to view privacy & security disclosures of all websites you visit as they may be different than those of American Eagle FCU.
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