The picture above says it all: What a glorious return to summer! With the reduction in COVID-19 infections and increasing vaccination rates, we can all sense a great “unleashing” and a return to the freedoms we so cherish. Making travel plans, family get-togethers, and seeing smiling faces again is really putting a skip in everyone’s step. While the economic recovery is a little stunted and uneven in Connecticut and the nation, more and more folks are going back to work, and things that seemed so routine last year, or were even boring, now seem like something to celebrate. While there is much to celebrate, let’s never lose sight of the cost to families and society over all that’s happened in the last year.

A great big thank you to everyone in our extended family – our membership, employees, vendors, and others that supported us through the recent systems upgrades. To be candid, it is a very challenging project to do, and any interruption in your banking services is something we take very seriously. We are all especially grateful for your patience as we work out a few kinks, some of which are detailed more in this newsletter and in many other communications by text, email, phone, etc. We are very proud to see adoption of some of the new and/or enhanced technologies, including our ID verification using biometrics and setting appointments for branch visits, or to meet with a loan representative, at your convenience. Now that we are about 6-7 weeks past the big event, we trust that you’re seeing something new and helpful, whether in our community branches or in the way you interact with our many online and mobile lending and banking solutions. Again, thank you all for your understanding!

Thank you again for your membership and for choosing us for so many of your financial needs. Look for us to be even more present in our communities in the second half of the year, supporting the very fabric that holds us together, with caring, trust, and dependability.

Onward and upward!


 

Dean Marchessault
President & Chief Executive Officer