The Board of Directors and the entire team at American Eagle Financial Credit Union wish you, your family, and your friends all the best in 2020 and beyond. In our 85th year as a cooperative, we remain a growing and vibrant financial alternative because of the trust and confidence you place in us to help you address and solve your financial obligations and achieve your goals.
We are off to a fine start with our 2019 branch openings in Avon and North Haven and thanks to your participation and engagement with our great savings and loan offers. Our capable staff in both locations is eager to engage with you and address any credit, savings, insurance, or investment needs you may have in the future.
By mid-2020, we will complete upgrades to our online and mobile banking experiences, providing a much-improved and contemporary look and feel to enhance your experience. Throughout the balance of the year, we will be adding additional features to these important channels to save you time and provide helpful information.
We continue to upgrade our locations and, by the end of 2020, we will be moving our Main Street branch down the block to a new property being developed by Goodwin College. After nearly 60 years at our 417 Main Street location, through various renovations and changes, the move to new space will improve our service to you. The prominent new building will anchor us at the main entrance to the college neighborhood and provide for all the in-lobby and drive-through services you expect in a contemporary setting. We will be introducing our new virtual teller machines at the three drive-through locations to improve your experience and allow for added hours of service.
We continue to enhance our Member Sales & Service Center tools to serve you better including new options that provide information directly to you without speaking to a representative. Getting routine information on balances, recent transactions, making use of web chat, and having automated callbacks are a few of the many upgrades we are rolling out. Also, when thinking about a new loan, call our Loan Phone Center to get one-on-one help, or use our online tools to apply all on your own.
Your continued support and patronage of our Credit Union puts us in a position to support our greater community that now stretches from the New Haven County shoreline all the way into Hampden County, Massachusetts. As we close one year and begin another, we like to reflect on our community impact. Not only is American Eagle FCU the Forbes #1 Credit Union in CT, rated 5 Stars by BauerFinancial, and the most resourceful credit union in Connecticut, we are also a great community citizen. Your Credit Union works tirelessly with many local organizations and charities, donating our time and financial support to help schools, philanthropic organizations, and many others address the needs of the community. Your active membership and recommendation to your family and friends will continue to fuel our growth and prosperity into 2020 and beyond.
President & Chief Executive Officer