Effective July 6, all branch lobbies will open for service, including extended drive-thru hours. Banking-by-appointment is also available at select branches. For hours and other COVID-19 related information, please click here.
Request an extension on an existing fixed rate Home Equity Loan, Auto Loan, and/or Personal Loan by visiting this link.
In these challenging times, American Eagle Financial Credit Union is focused on our Connecticut and Hampden County Massachusetts members, communities and our employees.
All of our decision-making related to COVID-19 has been, and will continue to be made with the safety of our members and employees in mind. Effective July 6, we will reopen all of our branches with walk-in lobby and teller services. We will continue to offer drive-thru services and have extended our hours to better serve you. Select branches are offering banking-by-appointment for your convenience. See below.
Hours of Operation (effective July 6)
Branch Lobby Hours
Branches with Banking-by-Appointment Services
Avon, Cromwell, East Hartford, Enfield, North Haven, Plainville, South Windsor, Vernon, and West Hartford.
Make an Appointment
Masks Required and Travel Advisory - CT Executive Orders
In accordance with the CT Executive Orders, you MUST wear a mask when visiting a branch. Effective June 24, 2020, an additional Executive Order has been placed that requires an individual to self-quarantine for 14 days (and not visit a branch) if you have visited any of the following states:
If you are unable to visit a branch due to this, you may bank Online, "Chat" with us online, or call our Member Contact Center at 860.568.2020.
Contact Center Hours
ATMs are available 24/7 at all locations.
Temporarily CLOSED branches:
Our Member Contact Center is experiencing longer hold times due to increased volume. For your convenience, we outlined information from our most typical calls as well as self-service options that you may find helpful during this time.
To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook, Instagram, and Twitter.
To support members and prospective members affected by COVID-19, American Eagle Financial Credit Union has several flexible product and service options to alleviate financial pressures.
Fee Waivers for Credit and Debit Card Replacements
Rush fees for replacement AEFCU Credit and Debit Cards are being automatically waived effective immediately.
Elimination of Foreign ATM Transaction and Inquiry Fees
The $1.50 ATM inquiry fee for AEFCU members using ATMs at other financial institutions is being waived effective immediately. NOTE: Members may still be assessed a fee from the other financial institution.
Change to Transaction Restrictions (Reg D)
The Federal Reserve has made a change to Regulation D requirements which restricted an accountholder’s ability to withdraw or transfer funds out of savings and money market accounts (non-transactional accounts) to six (6) convenience transfers per month. Convenience transfers include ACH and auto withdrawals, online banking transfers, and other not-in-person transactions. Effective immediately, this restriction has been removed and you will be allowed to process unlimited transactions on your savings, club and money market accounts. We’re pleased to pass this positive news along to you especially given the current environment and the reduced ability for members to access branch locations.
Q: What is forbearance?
A: Forbearance is a temporary suspension of your monthly mortgage payment (i.e., your payments are suspended for a set period of time). In addition, credit reporting and late charges are suppressed for the duration of the plan. It’s important to be aware that at the end of the forbearance period, the temporarily suspended payments will be due.
Ex: John has a monthly mortgage payment of $1,000 and opts for a forbearance in January. When the forbearance period ends in March, he will owe $4,000 on April 1st ($1,000 for April payment and $3,000 in back payments).
Q: What are my options for repayment at the end of the forbearance?
A: At the end of the forbearance period, you may have three (3) options available to you depending upon your income and loan status:
A representative will reach out to you prior to the conclusion of your forbearance period to determine next steps.
Q: Am I eligible for forbearance?
A: If you have been directly impacted financially from the COVID-19 pandemic, you may qualify for a forbearance plan for a minimum of three (3) months in order to recover from this difficult time. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Am I eligible if my employer has been impacted by the COVID-19 pandemic?
A: If your employment status has been impacted, you may qualify for a forbearance plan. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Do I need to apply for forbearance?
A: Yes. To apply, visit the Cenlar website and complete the presented form. After submitting your form, you will hear from a representative within five to seven (5-7) business days. Terms and conditions apply. You’ll need to register if this is your first time visiting the Cenlar site.
Q: Can forbearance be offered for longer than three (3) months?
A: Towards the end of the plan period, your financial status will be reassessed to determine eligibility for further workout options which may include an extension of the plan or a loan modification. Additional eligibility requirements may apply.
Q: Can I submit payments during the forbearance plan?
A: Yes, you can submit payments during the forbearance. However, payments will not be applied to your loan until the forbearance period ends. You are not required to make any payments during the plan period. However, all payments that were forborne will be due at the end of the forbearance period.
Q: Will I still receive billing statements during the forbearance?
A: Yes, we are required to send you a billing statement every 30 days. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: Will I receive letters advising me of delinquency status?
A: Yes, we are required to send certain letters to ensure compliance with your investor guidelines. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. However, all of the payments that were temporarily suspended will be due at the end of the forbearance period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: How do I cancel my forbearance?
A: To discuss options for terminating the forbearance, please contact us at 877-906-1672.
IMPORTANT: American Eagle Financial Credit Union does not have access to who will receive a check, by when, or for what amount.
The Treasury Department and the IRS announced they are issuing stimulus payments with pre-paid debit cards instead of checks to 4 million eligible people who have not yet received their stimulus payment and do not have direct deposit information on file with the IRS – they’re called EIP (Economic Impact Payment) Cards. Reminder that eligibility requirements and payment status can be checked here. A couple of things to note:
There’s no question, contact tracing plays a vital role in helping to stop the spread of COVID-19. But scammers, pretending to be contact tracers and taking advantage of how the process works, are also sending text messages. But theirs are spam text messages that ask you to click a link. Check out the image below. Unlike a legitimate text message from a health department, which only wants to let you know they’ll be calling, this message includes a link to click. Don't be scammed.
There are some things to keep in mind regarding the stimulus payments and generally during this time:
Get in touch with a Representative
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