We’re currently experiencing higher than normal call volume and extended branch wait times. We apologize for the inconvenience. For more information regarding our recent system enhancement, please click here.
The health and safety of our staff and members continues to be our top priority while servicing your financial needs. All branch locations are outfitted with sneeze guards, social distancing markers, disposable gloves and sanitizer stations. You must wear a mask when visiting any AEFCU branch.
All of our community branches offer banking-by-appointment for your convenience. In-plant branches continue to be closed at this time.
Branch Hours of Operation
Branch Lobby Hours
Banking-by-Appointment Services: Make an Appointment
Video Teller Machine Hours (East Hartford and North Haven)
Member Contact Center Hours
Temporarily CLOSED branch:
Below are some self-service options that you may find helpful.
For more information on self-service banking visit here.
To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook, Instagram, and Twitter.
To support members and prospective members affected by COVID-19, American Eagle Financial Credit Union has flexible product and service options to alleviate financial pressures.
Changes to Account Transfer Restrictions (Reg D)
The Federal Reserve has changed the Regulation D requirements which restricted an accountholder’s ability to withdraw or transfer funds out of savings and money market accounts (non-transactional accounts) to six (6) convenience transfers per month. This restriction has been removed and you will be allowed to process unlimited transactions on your savings, club and money market accounts.
Q: What is forbearance?
A: Forbearance is a temporary suspension of your monthly mortgage payment (i.e., your payments are suspended for a set period of time). In addition, credit reporting and late charges are suppressed for the duration of the plan. It’s important to be aware that at the end of the forbearance period, the temporarily suspended payments will be due.
Ex: John has a monthly mortgage payment of $1,000 and opts for a forbearance in January. When the forbearance period ends in March, he will owe $4,000 on April 1st ($1,000 for April payment and $3,000 in back payments).
Q: What are my options for repayment at the end of the forbearance?
A: At the end of the forbearance period, you may have three (3) options available to you depending upon your income and loan status:
A representative will reach out to you prior to the conclusion of your forbearance period to determine next steps.
Q: Am I eligible for forbearance?
A: If you have been directly impacted financially from the COVID-19 pandemic, you may qualify for a forbearance plan for a minimum of three (3) months in order to recover from this difficult time. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Am I eligible if my employer has been impacted by the COVID-19 pandemic?
A: If your employment status has been impacted, you may qualify for a forbearance plan. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Do I need to apply for forbearance?
A: Yes. To apply, visit the Cenlar website and complete the presented form. After submitting your form, you will hear from a representative within five to seven (5-7) business days. Terms and conditions apply. You’ll need to register if this is your first time visiting the Cenlar site.
Q: Can forbearance be offered for longer than three (3) months?
A: Towards the end of the plan period, your financial status will be reassessed to determine eligibility for further workout options which may include an extension of the plan or a loan modification. Additional eligibility requirements may apply.
Q: Can I submit payments during the forbearance plan?
A: Yes, you can submit payments during the forbearance. However, payments will not be applied to your loan until the forbearance period ends. You are not required to make any payments during the plan period. However, all payments that were forborne will be due at the end of the forbearance period.
Q: Will I still receive billing statements during the forbearance?
A: Yes, we are required to send you a billing statement every 30 days. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: Will I receive letters advising me of delinquency status?
A: Yes, we are required to send certain letters to ensure compliance with your investor guidelines. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. However, all of the payments that were temporarily suspended will be due at the end of the forbearance period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: How do I cancel my forbearance?
A: To discuss options for terminating the forbearance, please contact us at 877-906-1672.
There’s no question, contact tracing plays a vital role in helping to stop the spread of COVID-19. But scammers, pretending to be contact tracers and taking advantage of how the process works, are also sending text messages. But theirs are spam text messages that ask you to click a link. Check out the image below. Unlike a legitimate text message from a health department, which only wants to let you know they’ll be calling, this message includes a link to click. Don't be scammed.
There are some things to keep in mind regarding the stimulus payments and generally during this time:
For information on the third stimulus payment, American Rescue Plan Act of 2021, signed into law on March 11, 2021, please read the following:
How can I check to see if a payment from the IRS was deposited into my AEFCU account?
You can view your account transactions inside our Online Banking, Mobile Banking or automated Telephone Banking (800.843.1151). You can also call our Member Contact Center at 800.842.0145 however, be advised that wait times are long due to increased volume.
What if my direct deposit information has changed or I want to add it for the first time?
The IRS will use the data already in their systems to send the new payments. Taxpayers with direct deposit information on file will receive the payment that way. Those without current direct deposit information on file will receive the payment as a check or debit card in the mail. Your payment information cannot be changed. If you are deemed eligible but don’t receive the payment for any reason, it can be claimed by filing a 2020 tax return in 2021. The Economic Impact Payments are an advance payment of what will be called the Recovery Rebate Credit on the 2020 Form 1040 or Form 1040-SR.
If my payment doesn’t come soon, how can I be sure that it wasn’t misdirected?
According to the IRS, you will get a paper notice in the mail no later than a few weeks after your payment has been disbursed which will contain information about where the payment went and in what form it was made. Any questions at that point would be directed to the IRS.
Need more information?
For the most up-to-date information about the second round of stimulus payments, visit irs.gov or any of the links below to the IRS website:
Get in touch with a Representative
You'll need the following information to get started:
If you opened your account in a branch, you will have a purple card with your 10-digit Account Number written on the back in your opening package.
If you opened your account online, a confirmation page would have been presented with a link containing your Account Number.
If you cannot find your Account Number, please call our Member Contact Center at 800.842.0145 and be prepared to answer security questions and provide your ID.
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