For branch hours and other COVID-19 related information, please click here.
Request an extension on an existing fixed rate Home Equity Loan, Auto Loan, and/or Personal Loan by visiting this link.
The health and safety of our staff and members continues to be our top priority while servicing your financial needs. All branch locations are outfitted with sneeze guards, social distancing markers, disposable gloves and sanitizer stations. There will be staff at the doors to let members into the branch in order to adhere to capacity guidelines.
Masks Required and Travel Advisory - CT Executive Orders
In accordance with the State of Connecticut’s Executive Orders, you MUST:
For a current list of states and requirements, visit https://portal.ct.gov/Coronavirus/Travel. This list is updated regularly.
If you are unable to visit a branch due to this restriction, you may bank online, "Chat" with us online, or call our Member Contact Center at 860.568.2020.
All of our community branches are now open with walk-in lobby and teller services. We will continue to offer drive-thru services and have extended our hours to better serve you. All community branches are offering banking-by-appointment for your convenience as well. In-plant branches continue to be closed at this time. See below.
Hours of Operation
Branch Lobby Hours
Banking-by-Appointment Services: Make an Appointment
Contact Center and Video Teller Machine Hours
ATMs are available 24/7 at all locations.
Temporarily CLOSED branches:
Below are some self-service options that you may find helpful.
To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook, Instagram, and Twitter.
To support members and prospective members affected by COVID-19, American Eagle Financial Credit Union has flexible product and service options to alleviate financial pressures.
Changes to Account Transfer Restrictions (Reg D)
The Federal Reserve has changed the Regulation D requirements which restricted an accountholder’s ability to withdraw or transfer funds out of savings and money market accounts (non-transactional accounts) to six (6) convenience transfers per month. This restriction has been removed and you will be allowed to process unlimited transactions on your savings, club and money market accounts.
Q: What is forbearance?
A: Forbearance is a temporary suspension of your monthly mortgage payment (i.e., your payments are suspended for a set period of time). In addition, credit reporting and late charges are suppressed for the duration of the plan. It’s important to be aware that at the end of the forbearance period, the temporarily suspended payments will be due.
Ex: John has a monthly mortgage payment of $1,000 and opts for a forbearance in January. When the forbearance period ends in March, he will owe $4,000 on April 1st ($1,000 for April payment and $3,000 in back payments).
Q: What are my options for repayment at the end of the forbearance?
A: At the end of the forbearance period, you may have three (3) options available to you depending upon your income and loan status:
A representative will reach out to you prior to the conclusion of your forbearance period to determine next steps.
Q: Am I eligible for forbearance?
A: If you have been directly impacted financially from the COVID-19 pandemic, you may qualify for a forbearance plan for a minimum of three (3) months in order to recover from this difficult time. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Am I eligible if my employer has been impacted by the COVID-19 pandemic?
A: If your employment status has been impacted, you may qualify for a forbearance plan. Visit https://www.loanadministration.com/ or call 877-906-1672 for assistance.
Q: Do I need to apply for forbearance?
A: Yes. To apply, visit the Cenlar website and complete the presented form. After submitting your form, you will hear from a representative within five to seven (5-7) business days. Terms and conditions apply. You’ll need to register if this is your first time visiting the Cenlar site.
Q: Can forbearance be offered for longer than three (3) months?
A: Towards the end of the plan period, your financial status will be reassessed to determine eligibility for further workout options which may include an extension of the plan or a loan modification. Additional eligibility requirements may apply.
Q: Can I submit payments during the forbearance plan?
A: Yes, you can submit payments during the forbearance. However, payments will not be applied to your loan until the forbearance period ends. You are not required to make any payments during the plan period. However, all payments that were forborne will be due at the end of the forbearance period.
Q: Will I still receive billing statements during the forbearance?
A: Yes, we are required to send you a billing statement every 30 days. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: Will I receive letters advising me of delinquency status?
A: Yes, we are required to send certain letters to ensure compliance with your investor guidelines. Please refer back to your forbearance letter, which outlines the terms of your forbearance. You will not be required to make any payments during the plan period. However, all of the payments that were temporarily suspended will be due at the end of the forbearance period. In addition, you are not being assessed late charges or receiving adverse credit reporting during the plan period.
Q: How do I cancel my forbearance?
A: To discuss options for terminating the forbearance, please contact us at 877-906-1672.
There’s no question, contact tracing plays a vital role in helping to stop the spread of COVID-19. But scammers, pretending to be contact tracers and taking advantage of how the process works, are also sending text messages. But theirs are spam text messages that ask you to click a link. Check out the image below. Unlike a legitimate text message from a health department, which only wants to let you know they’ll be calling, this message includes a link to click. Don't be scammed.
There are some things to keep in mind regarding the stimulus payments and generally during this time:
Get in touch with a Representative
You'll need the following information to get started:
If you opened your account in a branch, you will have a purple card with your 10-digit Member Number written on the back in your opening package.
If you opened your account online, you would have received an email with a link containing your Member Number.
If you cannot find your Member Number, please call our Member Contact Center at 800.842.0145 and be prepared to answer security questions and provide your ID.
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