We understand your need for access to the branches and Member Contact Center earlier in the morning has increased. We have also seen an increase in the use of our "Chat" feature on the website.  For these reasons, beginning October 2, 2023, our new hours will be as follows:

 

BRANCH HOURS UPDATE

Day of the Week

Current Hours

New Hours

Monday, Tuesday, Wednesday, Friday

9:00 am-4:00 pm

8:30 am-4:00 pm

Thursday

9:00 am-6:00 pm

8:30 am-5:00 pm

Saturday

9:00 am-1:00 pm

8:30 am-12:00 pm

 

DRIVE-THRU HOURS UPDATE

Day of the Week

Current Hours

New Hours

Monday, Tuesday, Wednesday, Friday

9:00 am-4:30 pm

8:30 am-4:30 pm

Thursday

9:00 am-6:00 pm

8:30 am-5:00 pm

Saturday

9:00 am-1:00 pm

8:30 am-12:00 pm

 

CONTACT CENTER HOURS UPDATE

Day of the Week

Current Hours

New Hours

Monday through Friday

8:30 am-6:00 pm

8:30 am-5:00 pm

Saturday

8:30 am-12:30 pm

8:30 am-12:30 pm

 

LIVE VIDEO TELLER MACHINE HOURS - Available at branch drive-thrus

Our Video Teller Machines (VTMs) offer Live Teller support Monday through Friday from 8:00 am-6:00 pm and on Saturdays from 8:30 am-1:00 pm as well as ATM functionality 24/7 A list of branch locations with VTMs can be found on our website here.

 

CHAT – More ways to get in touch

The “Chat” feature on our website has continued to see increased usage, so we’ll also be adding chat support on Saturdays from 8:30 am-12:30 pm effective October 2.

We understand the importance of being available to you when you need us, and these changes will enable us to deliver on that. Should you have any questions or concerns, please stop by any of our branch locations, chat with us, or call 800.842.0145.

Thank you for being a member of American Eagle Financial Credit Union. We appreciate the opportunity to continue to serve you.