Pam G. – Where Heritage Fuels Leadership and Passion
Pam G.'s story isn’t just one of career progression; it’s a journey rooted in culture, family, and the unmistakable energy of someone driven by passion. As Director of Consumer Lending at AEFCU, Pam’s path to leadership feels both inevitable and unexpected—a dynamic mix of determination, adaptability, and the values she learned growing up in a close-knit Colombian household. 
Pam’s foray into the world of banking began almost by chance. As a college student at the University of Connecticut, she needed a job and naturally gravitated toward banking, an industry embedded in her family’s legacy. What started as a part-time teller role turned into a 15-year career in retail banking, a space where Pam’s skills and her inherent love for connecting with people flourished. In 2019, she joined AEFCU’s Loan Phone Center, where her leadership abilities quickly shone through. By 2023, Pam had risen to oversee all of Consumer Lending, a role that sees her guiding her team and serving members with the same passion that has fueled her journey since day one.
What sets Pam apart is not just her career trajectory but the way her Colombian heritage informs everything she does. From the vibrant spirit of her community-oriented upbringing to the adaptability instilled in her by her culture, Pam’s identity is ever-present in her leadership. She describes Colombians as “supposedly the happiest people” and it’s a sentiment Pam brings into the workplace daily—fostering trust, building strong relationships, and creating an environment where collaboration thrives. “Community, resilience, and connection are the heart of who I am,” Pam says, and it’s this authenticity that guides her leadership style.
A standout moment in Pam’s career came earlier this year when she was selected as a 2024 GAC Crasher, giving her the chance to connect with fellow credit union professionals on a national level. For Pam, this wasn’t just about networking; it was an awakening. Watching industry leaders advocate for the credit union movement ignited in her a deeper passion for the work she does. “Seeing our leaders champion the issues that matter to us inspired me,” she reflects, and it reaffirmed her commitment to the industry and to AEFCU’s mission.
But for Pam, success isn’t only measured in professional achievements. Outside of work, her life is filled with joy and connection. Whether she’s dancing in the kitchen with her daughter or walking her dog Bentley, Pam finds balance in moments that keep her grounded. She brings this same energy to her love of cooking, particularly when making Sancocho, a traditional Colombian dish she’s now mastered so well that her own mother asks her to make it. “It’s a way to stay close to my roots,” she shares, a reminder that no matter how far she goes, her heritage is always with her.
Pam’s advice to young Latin/Hispanic professionals reflects the lessons of her own journey: “Get in rooms where your dreams are the norm.” It’s a call to action for others to embrace opportunities, stay curious, and surround themselves with people who inspire them. Pam knows that her own success is a result of this mindset, and she’s passionate about encouraging others to follow the same path.
For Pam, leadership isn’t just about overseeing operations; it’s about nurturing a team culture where everyone feels empowered to grow and innovate. Her vision for the future centers on creating lasting impact—not only for her team but for the community AEFCU serves. She’s driven by a belief in the credit union’s mission to offer members the financial tools and support that can transform their lives, and her leadership is focused on making sure that impact is both meaningful and enduring.
As we celebrate Hispanic Heritage Month, Pam’s journey reminds us that leadership is not just about titles or responsibilities—it's about infusing every moment with purpose, culture, and heart. For Pam, being a leader at AEFCU is a chance to weave her heritage into everything she does, from empowering her team to serving her community with passion and dedication. Her story is one of resilience, connection, and joy—a vibrant reflection of the values she carries from her Colombian roots. With every step forward, Pam honors where she comes from while lighting the way for those around her, proving that when we lead with authenticity and pride in who we are, the impact we make is boundless.
Andre S. – A Story of Cultural Pride, Connection and Community Building
As we celebrate Hispanic Heritage Month at AEFCU, we are honored to spotlight the journey of Andre S., a Loan Advisor whose story is a testament to the strength of cultural identity, connection, and the power of community. With nearly a decade of experience in credit unions, Andre has not only honed his skills in member service and financial management but has also leveraged his rich cultural background to make a meaningful impact on both his team and the members he serves.
Andre's journey began in roles that emphasized member needs and the importance of relationships—an approach deeply rooted in the values he learned growing up in a Latino community. The importance of family and community instilled in him a strong commitment to fostering trust and connections with members. This commitment is evident in every interaction, where Andre prioritizes understanding and addressing the unique needs of each individual.
One guiding principle that has shaped Andre’s leadership style is the saying “Haz bien y no mires a quién” (Do good, regardless of who’s watching). For Andre, this deeply rooted value underscores the importance of integrity and ethical decision-making. He believes in doing what’s right for the team, members, or organization, regardless of external recognition. This philosophy has shaped his approach to leadership, where he emphasizes setting a strong example for others to follow by consistently prioritizing what’s best for the community, even when no one is watching.
Navigating the challenges of being a Latino professional in a dynamic industry, Andre has cultivated a profound sense of resilience and adaptability. These traits, developed through overcoming obstacles such as language barriers and socioeconomic adversity, have become integral to his approach at AEFCU. Whether adapting to organizational changes or helping members navigate financial complexities, Andre's proactive mindset and problem-solving skills shine through.
Andre’s cultural competence and bilingualism have been invaluable assets in his roles. His ability to communicate effectively in both English and Spanish has bridged gaps, allowing him to connect with a diverse range of members by ensuring that everyone feels heard and valued. This duality not only enriches his interactions but also promotes inclusivity and a deeper understanding within the AEFCU community.
In reflecting on Hispanic Heritage Month, Andre shares that this time of year holds deep significance for him. It’s a moment to reconnect with his cultural roots, celebrate the diversity within the Hispanic community, and acknowledge the contributions of those who came before him. For Andre, this celebration goes beyond personal reflection; it’s about advocating for greater representation and ensuring that the voices of the Latino community are not only heard but are integral to the narrative of the workplace.
Outside of his professional life, Andre enjoys traveling with his wife, exploring new cuisines, and playing soccer. These passions, particularly his love for discovering new places and flavors, reflect the same curiosity and openness that guide his professional endeavors. Whether he's navigating the financial needs of AEFCU’s members or exploring the world with his wife, Andre approaches life with a sense of adventure and a deep appreciation for the experiences that shape us.
Andre's story is more than just a professional journey; it’s a celebration of cultural pride, connection, and highlights the importance of community. As we honor Hispanic Heritage Month, his narrative reminds us of the strength that comes from embracing our identities and the impact we can have when we bring our full selves to the work we do. Andre Silva is not just a dedicated Loan Advisor; he is a bridge between cultures, a champion of inclusivity, and an inspiration to all who aspire to make a difference through their heritage and hard work.
Desiree M. – Leading with Heart, Heritage, and Purpose
As we start our celebration of Hispanic Heritage Month at AEFCU, we shine a light on Desiree M., MSSC Team Lead, whose journey is a testament to resilience, community, and the enduring influence of her cultural heritage. Born in the Lower East Side of New York City and later raised in Arecibo, Puerto Rico, Desiree’s life has been shaped by both hardship and the unwavering support of her community. 
Growing up in New York City, Desiree faced the challenges of an abusive household, but at the age of 10, her life took a pivotal turn when she moved to Puerto Rico. It was there that she found not only a new home but a safe haven—a place where the community came together to support one another despite the challenges they faced. “Though we were poor, our hearts were rich,” Desiree reflects. This spirit of community and the value of helping others, even when you have little to give, are the driving forces behind her work at AEFCU. For Desiree, her role as a Team Lead is an extension of the values instilled in her by her upbringing—being a helping hand, always.
One of the accomplishments that fills Desiree with pride is her promotion to Team Lead within just six months of joining AEFCU. Despite initial hesitation and doubts about her qualifications compared to more seasoned colleagues, she found strength in her support system, both at home and within AEFCU. “My family and two close friends from work were right there by my side, encouraging me every step of the way,” Desiree says. “They wouldn’t let me doubt myself—they even made me pull up ADP and made sure I applied! It was with their unwavering support, combined with her faith and determination, that she embraced the opportunity. “I prayed and said, ‘God give me the words and confidence for this interview. If the position is for me, I’ll get it,’” she recalls.
In June 2023, her hard work and belief in herself paid off, and she stepped into her new role, proud not only of her own resilience but of the community that lifted her along the way. “I’m just grateful to have the support system I do,” she reflects, “and it’s a reflection of all of us as a community—whether at home or at work—to uplift and support one another is a beautiful part of culture.”
Desiree’s story is also one of advocacy. Recognizing the importance of diversity, equity, inclusion, and belonging, she believes that there are always ways to improve, particularly in making AEFCU more accessible for Spanish-speaking members. Her suggestion to add an option for Spanish-speaking representatives reflects her commitment to ensuring that everyone can receive the support they need, in the language they are most comfortable with.
In fact, for Desiree, being bilingual is a source of pride and a key part of her identity. It has allowed her to help others, whether at work or in everyday interactions, and has even opened doors to career opportunities with higher pay. Her ability to navigate between languages is not just a skill—it’s a bridge that connects her to her culture and her community.
Outside of work, Desiree’s life is equally dynamic and community-focused. As a mother of two—a football-loving 9-year-old son and a spirited 2-year-old daughter—she balances her time between family and her passion for sports. Not only does she coach basketball for ages 9 to 16, she’s also a co-founder of a new league called Tleague, created in response to the discrimination she and her assistant coach faced as people of color in a previous league. “In sports, the only thing that should matter is the game,” Desiree says. Tleague was born from a desire to promote equality and inclusion, ensuring that all players are treated with respect and given the chance to thrive.
Hispanic Heritage Month holds a special place in Desiree’s heart. It’s a time to celebrate the accomplishments of the Hispanic community—whether through family-owned businesses, athletes, artists, or activists—and to reflect on the contributions that have shaped the world. Desiree incorporates her cultural heritage into her daily life and work, from the way she greets elders with respect, saying “bendición,” to sharing her favorite dishes with loved ones. Her cultural identity is also evident in the sayings that guide her leadership style, such as “Camarón que se duerme se lo lleva la corriente” (Shrimp that falls asleep is carried away by the current), a reminder to stay alert and seize opportunities as they arise.
Desiree’s story is a powerful reminder of the strength that comes from embracing one’s roots and using life’s challenges as a catalyst for growth and service. Her journey from the Lower East Side of New York to Arecibo, Puerto Rico, and ultimately to her leadership role at AEFCU, is marked by a deep commitment to her community and an unwavering belief in the values she was raised with. Whether she’s advocating for inclusivity at work, guiding young athletes in her basketball league, or ensuring that her children are rooted in the rich traditions of their heritage, Desiree leads with heart and purpose. As we celebrate Hispanic Heritage Month, Desiree’s story inspires us to honor our own histories, uplift our communities, and strive for a future where everyone has the opportunity to thrive.