American Eagle Financial Credit Union is one of several financial institutions nationwide that have been targeted with a debit card scam known as card-not-present (CNP) fraud over the last several days. We want to inform all our members about this incident as we complete the work of determining which members have been affected. Members do not need to take action at this point, and can continue to use their cards as they normally would. We will be following up with the affected members and guiding them through the process of replacing their debit card, and reimbursing any fraudulent charges. 

Given the importance of this situation, we want to share the following information with you quickly. Here is what you need to know:

  • American Eagle Financial Credit Union’s systems were not hacked or compromised. Our credit union monitoring system detected suspicious activity and we were able to take action before larger or more widespread transactions could occur.
  • Member account information and data is safe and was not affected. Members who were affected by the scam will be reimbursed and debit cards will be reissued. We are working to manage the calls that are coming in and don’t want members to be frustrated and feel that they must take action to check their accounts – we are doing this work for our members. No further action is required by account holders.
  • This scam involves criminals trying to buy items when they do not have the debit card in hand. AEFCU discovered that beginning Saturday, October 30, there were a number of unauthorized charges and attempted charges to the accounts of some of our debit cardholders from Google. The internal processes and systems we use to detect unusual activity picked up on these repeated transactions, so we were able to promptly take action.
  • Your financial health and safety is of the utmost importance to us and we remain vigilant. We have a team of experts managing this situation and will provide additional information in the coming days. 
  • For your convenience, additional information is provided in the attached document.

We continue to monitor our cardholder accounts for suspicious activity. If you discover any other unauthorized activity on your account, please stop by your local branch or call our Member Contact Center immediately at 800.842.0145.

Sincerely,

Dean Marchessault
President & Chief Executive Officer