We know this is a trying time for all and we are doing our very best to help you as quickly as possible. Our Member Contact Center is currently experiencing longer hold times. For your convenience, we have outlined self-service options for the most typical calls we are receiving as well as some general information that you may find helpful while banking from home:

  • Q: How can I check my balance or transfer funds between accounts?
    A: You can complete standard requests such as obtaining your current balance, transferring funds, and more through Online Banking, our Mobile App, or by calling Telephone Banking at 860.568.3802.
  • Q: How can I check the status of my loan?
    A: You can find information about the status of your Personal or Auto Loan here and the status of your Home Loan, Home Equity Line of Credit, or Home Equity Loan here.
  • Q: I used my AEFCU Debit Card at the store and the transaction double posted to my account. What should I do?
    A: We are aware that select retailers have experienced issues with double posting transactions to accounts. To report incorrect or unusual activity, please send us a Secure Message within Online Banking.
  • Q: I'm concerned about my ability to continue to make my loan payment(s) to AEFCU. What should I do?
    A: Please send us a Secure Message within Online Banking and an AEFCU Specialist will reach out to you. We are here to help!
  • Q: I am concerned about fraud. What can I do to protect my account(s)?
    A: Download AEFCU’s SecurLOCK App, which allows you to lock your card when you don't need it and unlock it quickly when you do. You can even control the types of products and services that can be purchased and where transactions can take place. Visit this link and use the buttons on the right to download. 
  • Q: I'm new to Online and/or Mobile Banking. How do I enroll?
    A: Enrolling is fast and easy. Visit this link and click "Register Now." Once enrolled for Online Banking, you can visit your App store to download and use the Mobile App. Your Username and Password for Online Banking and the Mobile App are the same.
  • Q: I can't get through to your Member Contact Center. I'm getting a busy signal or I was disconnected. How else can I contact you?
    A: Secure messaging is available in Online Banking to send email to an AEFCU Specialist. Also, Online and Mobile Banking as well as ATMs are available 24/7. Select branches are operating with drive-thru service only. For your convenience, we also have a Chat feature on our website, which is available during current business hours.
  • Q: What services are currently available at your branch locations?
    A:  Current hours, available branches, and solutions for those experiencing financial hardship as a result of COVID-19 can be found here. Please note that Video Teller Machines (VTMs) are not currently available. Drive-thru services are available at select branches and ATMs are available 24/7 at all branches.
  • Q: How do I transfer money to and from my American Eagle FCU and another bank or credit union?
    A: You can find information on different ways to transfer money to and from other financial institutions here
  • Q: Why are your hours and the list of available branches changing?
    A:  We can appreciate the frustration that comes with the temporary closure of your local branch or a reduction in hours. We require a certain number of employees to operate a branch safely and effectively. As you may already know, we’re working with reduced staff levels at this time for a variety of reasons including employees who are not feeling well, those who are not currently comfortable working with the public, and those who have children at home due to school closures. We know this is a challenging time for all and we are doing everything we can to be there for you as much as possible.

    In addition to the reduction of our workforce during this time, we are proactively electing to close a branch if any employee in that location falls ill in an effort to keep others healthy. We have had no employees test positive for COVID-19. While we know this may be perceived as an inconvenience, the health and safety of our employees and members is our top priority. We know this is not an easy time for anyone and we appreciate your patience. Our goal is to maintain as much normalcy for our members as possible.

We will continue to add information to this page as it becomes available. To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook, Instagram, and Twitter.