In order to protect your money and sensitive information, Online Banking will occasionally require you to verify your identity in order to complete a transaction or make a change to your account. This will not be required every time you use Online Banking and will never happen more than once per session. If you are asked to verify your identity, you may choose one of the three following methods:
To ensure that options 1 and 2 are available to you, please verify and update your phone numbers in Online Banking. To update your phone numbers, go to the Member Services tab in Online Banking and click on Change Address.
This new level of security will not replace the challenge questions (see Advanced Authentication) that you selected when you enrolled in Online Banking. You will continue to be challenged when logging into Online Banking from a public computer or any computer that you have not logged in from previously.
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