Self-Service Banking

American Eagle FCU's routing number is the same for all members. It is 211176891. It can be found on the bottom of our website at any time.

There are many ways to perform transactions and obtain information about your account(s) by phone. Telephone Banking can be used anywhere in the country, free of charge, at any time of the day or night.

• LOCAL 860.568.3802 (can be used internationally)
• TOLL-FREE 800.843.1151

Features

• English and Spanish menu offered
• Get account balances and transaction history
• Get Checking, Savings, CD, IRA, and Consumer Loan interest information
• Transfer funds from/to accounts (excluding CDs and IRAs)
• Make Visa, Home Equity Line of Credit and Consumer Loan payments
  • Consumer Loans can now give payoff information
  • Visa will only give current balance and option to make a payment
• Transfer from a HELOC to a Checking or Savings account
• Change Telephone Banking PIN
• Transfer Options
  • Offers phone transfer to a MSSC Member Service Specialist for additional help
  • Offers phone transfer to make a payment, or for further mortgage information
  • Offers transfer to make a Consumer Loan payment
  • Offers transfer to report lost or stolen Visa, Debit, or ATM card

Use our Mobile Banking app to checking balances, deposit checks, make transfers, set up alerts, and pay bills at any time right from your mobile device. First time user? Check out our video tutorial or click-thru demo. Ready to get started? Search "AEFCU" in your appstore.

Prefer a desktop experience? Use Online Banking to check balances, pay bills transfer funds, view transactions, apply for a loan, and more. You'll also have access to our suite of secure forms 24/7 to help you address any issues with your account(s). First time user? Check out our video tutorial or click-thru demo. Ready to get started? Register here.

Recently applied for a loan with American Eagle? Find information about the status of your Personal or Auto Loan here, and the status of your Home Loan, Home Equity Line of Credit, or Home Equity Loan here.

We have several options for fast and easy loan payments. For your convenience, they can all be found here. 

Complete standard requests such as obtaining your current balance, transferring funds, and more through Online Banking, our Mobile App, or by calling Telephone Banking at 800.843.1151.

To transfer funds to and from accounts at another bank or credit union, learn more here. 

Update your contact information right inside Online Banking. Once logged in, click "Profile & Settings." You will have the ability to change your address, phone number, email address, user ID, password and security information. Changes are effective immediately.

Helpful Tip: In the address change field, you will see three phone number fields with your current home, work, and cell phone numbers. If, for any reason, these fields show all zeros, delete the zeros and either fill in a new number, duplicate the number from one of your other fields, or leave it blank. The system will not accept all zeros.

There are a couple of ways you can add a joint to your account(s).

1. Stop by one of our branch locations with the joint owner. They can be added to the account(s) that same day.

2. Alternatively, we can send the necessary paperwork via mail or email for you both to sign and return. If the additional owner is not a current member of the credit union, we also need a copy of their valid government issued ID.  You can chat with us online, or send us a secure message in Online Banking to request the paperwork.

Helpful Tip: Once a joint owner is added to the account, they cannot be removed without closing the account.

Once you have your government-issued photo ID updated with your new name, please send a secure message when logged in to your Online Banking account. One of our representatives will send the necessary information to complete the update remotely.

If you do not have your updated photo ID, you may visit a branch with your original/certified copies documenting the change, such as a marriage certificate, and your current photo ID. While there, you will sign a name change form and an order will be placed for a replacement debit card with your new name.

To qualify for an AEFCU membership, you must meet one of the following requirements: Live, work, worship or attend school in the Hartford, Middlesex, Tolland or New Haven counties in CT, or Hampden County, MA. To get started, click here.

If you are an existing member, you can open a variety of accounts through your Online Banking profile or through Mobile Banking. To begin the account opening process, simply click the "Open An Account" tab at the top of the page. From there, a new window will open and walk you through the steps to open the account. If the page is not opening, you may need to check your browser settings and temporarily turn off your pop-up blocker.

Helpful Tip: If you would like the account to be joint, please ensure you select that option at the start of the application.

Alternatively, you can visit a branch to establish a membership or open additional accounts.

Download AEFCU’s SecurLOCK Equip App, which allows you to lock your card when you don't need it and unlock it quickly when you do. You can even control the types of products and services that can be purchased and where transactions can take place. Visit this link and use the buttons on the right to download.

Credit union accounts are covered by the NCUA (National Credit Union Association) and the coverage mirrors the FDIC coverage offered by banks. All accounts are insured up to $250,000. To learn more about NCUA insurance, visit their website at ncua.gov.

As a member of American Eagle FCU, you have access to 60,000 no-fee ATMs nationwide. In addition to the ATMs at American Eagle branches, you can use any ATM that is part of the Allpoint or SUM network to make withdrawals free of charge. They are located in many different stores, such as CVS, Walgreens, and Target, as well as other credit unions. Find locations through the American Eagle FCU Mobile Banking app.

Alternatively, many stores allow you to elect to receive cash back when making a purchase using your debit card and PIN number. The Credit Union does not charge a fee for this service.