Self-Service Banking

American Eagle FCU's routing number is the same for all members. It is 211176891. It can be found on the bottom of our website at any time.

There are many ways to perform transactions and obtain information about your account(s) by phone.

Calling for information about your account(s)?

No need to wait on hold. Call 800.842.0145 and choose option 4 for Questions Regarding Your Account. You will be greeted with an automated message asking for information to authenticate your identity. Once entered, you will be granted access to the same system used by our representatives where you can obtain your current balance, available balance, recent transactions, payments and more. It’s quick, accurate, and secure. (Note: You cannot perform transactions using this option.)

Calling to perform a transaction or obtain information about your account?

You'll be surprised at how much you can do with the push of a few buttons. Call 800.842.0145 and choose option 1 for Automated Telephone Banking which is available 24/7. You’ll need your Member Information Number to log in. First time user? Instructions to enroll can be found here.

Automated Telephone Banking options:

• Account information, press 1
• Transfer funds between your American Eagle accounts or make a payment to your American Eagle loan, press 2
• Visa Credit Card information including your current balance, last payment, next due date and minimum payment due, press 3 (NOTE: If you need to report fraudulent activity or speak with a representative concerning your Visa Credit Card, please use the appropriate phone number below depending on your credit card type.)
• Rate information, press 4
• Change your telephone banking PIN number, press 5
   

Questions about your Visa Credit Card or to report fraudulent activity on this card?

• Platinum or Platinum Rewards credit card holders, call 844.431.0819.
• Signature credit card holders, call 844.431.0818.
   

Service-related question(s) about your existing American Eagle mortgage?

Call 877.495.4717.

Use our Mobile Banking app to checking balances, deposit checks, make transfers, set up alerts, and pay bills at any time right from your mobile device. First time user? Check out our video tutorial or click-thru demo. Ready to get started? Search "AEFCU" in your appstore.

Prefer a desktop experience? Use Online Banking to check balances, pay bills transfer funds, view transactions, apply for a loan, and more. You'll also have access to our suite of secure forms 24/7 to help you address any issues with your account(s). First time user? Check out our video tutorial or click-thru demo. Ready to get started? Register here.

Recently applied for a loan with American Eagle? Find information about the status of your Personal or Auto Loan here, and the status of your Home Loan, Home Equity Line of Credit, or Home Equity Loan here.

We have several options for fast and easy loan payments. For your convenience, they can all be found here. 

Complete standard requests such as obtaining your current balance, transferring funds, and more through Online Banking, our Mobile App, or by calling Telephone Banking at 800.843.1151.

To transfer funds to and from accounts at another bank or credit union, learn more here. 

Update your contact information right inside Online Banking. Once logged in, click "Profile & Settings." You will have the ability to change your address, phone number, email address, user ID, password and security information. Changes are effective immediately.

Helpful Tip: In the address change field, you will see three phone number fields with your current home, work, and cell phone numbers. If, for any reason, these fields show all zeros, delete the zeros and either fill in a new number, duplicate the number from one of your other fields, or leave it blank. The system will not accept all zeros.

There are a couple of ways you can add a joint to your account(s).

1. Stop by one of our branch locations with the joint owner. They can be added to the account(s) that same day.

2. Alternatively, we can send the necessary paperwork via mail or email for you both to sign and return. If the additional owner is not a current member of the credit union, we also need a copy of their valid government issued ID.  You can chat with us online, or send us a secure message in Online Banking to request the paperwork.

Helpful Tip: Once a joint owner is added to the account, they cannot be removed without closing the account.

Once you have your government-issued photo ID updated with your new name, please send a secure message when logged in to your Online Banking account. One of our representatives will send the necessary information to complete the update remotely.

If you do not have your updated photo ID, you may visit a branch with your original/certified copies documenting the change, such as a marriage certificate, and your current photo ID. While there, you will sign a name change form and an order will be placed for a replacement debit card with your new name.

To qualify for an AEFCU membership, you must meet one of the following requirements: Live, work, worship or attend school in the Hartford, Middlesex, Tolland or New Haven counties in CT, or Hampden County, MA. To get started, click here.

If you are an existing member, you can open a variety of accounts through your Online Banking profile or through Mobile Banking. To begin the account opening process, simply click the "Open An Account" tab at the top of the page. From there, a new window will open and walk you through the steps to open the account. If the page is not opening, you may need to check your browser settings and temporarily turn off your pop-up blocker.

Helpful Tip: If you would like the account to be joint, please ensure you select that option at the start of the application.

Alternatively, you can visit a branch to establish a membership or open additional accounts.

Download AEFCU’s SecurLOCK Equip App, which allows you to lock your card when you don't need it and unlock it quickly when you do. You can even control the types of products and services that can be purchased and where transactions can take place. Visit this link and use the buttons on the right to download.

Credit union accounts are covered by the NCUA (National Credit Union Association) and the coverage mirrors the FDIC coverage offered by banks. All accounts are insured up to $250,000. To learn more about NCUA insurance, visit their website at ncua.gov.

As a member of American Eagle FCU, you have access to 60,000 no-fee ATMs nationwide. In addition to the ATMs at American Eagle branches, you can use any ATM that is part of the Allpoint or SUM network to make withdrawals free of charge. They are located in many different stores, such as CVS, Walgreens, and Target, as well as other credit unions. Find locations through the American Eagle FCU Mobile Banking app.

Alternatively, many stores allow you to elect to receive cash back when making a puchase using your debit card and PIN number. The Credit Union does not charge a fee for this service.