News & Events

Improved Fraud Prevention Alert System for Credit and Debit Cardholders

Providing our members with the peace of mind that your money is safe when banking is always a top priority at American Eagle Financial Credit Union. We stay committed to ensure that our systems and services are up-to-date to be able to stop fraud faster.

We are pleased to introduce a new fraud alert management service for our Visa credit and debit cardholders. This FREE service provides an additional layer of security that includes real-time, two-way SMS texts for quicker fraud identification and prevention as well as interactive voice and email notifications if no response is received by text or phone calls. All cardholders are automatically enrolled.

If a transaction is identified as suspicious or potential fraud, the cardholder will be notified as follows:

  1. Text alerts will be sent from 7:00 a.m. to 10:00 p.m. in the cardholder’s time zone. Texts from the night before will be sent the following morning. Alerts generated overnight result in an email only until texting and calling hours are available.
  2. Phone call alerts will be made between 8:00 a.m. to 9:00 p.m. in the cardholder’s time zone. Calls from the night before will be made the following morning. Cardholders may contact a representative 24/7 at Fraud Alert Verification at 800-369-4887.
  3. Email alerts will be sent 24 hours from FraudServiceCenter@americaneaglefinancialcreditunion.com.