About Advanced Authentication

Online Banking's Advanced Authentication feature is an easy way to help prevent fraud and identity theft. It consists of three parts: An image, a phrase, and four confidential challenge questions. All three parts help protect you, whether you log in to online banking at your own computer, or somewhere else.

At American Eagle Federal Credit Union, we have always been committed to the security of our online members and are excited about offering this new security feature to improve our already secure online banking service. On November 28, 2007, we introduced Advanced Authentication, which takes extra measures to verify the identity of our members when accessing their account information through online banking.

In addition to using your Member Information Number and password, you are now required to perform a one-time registration of our new Advanced Authentication.

Registration is quick and easy.      View Demo

1. Log in to online banking (using your existing Member Information Number and password). A variety of images will be presented to you.

2. Select an image and create a phrase. This same image and phrase will appear each time you log in, ensuring that you are visiting the correct, authentic online banking site.

3. Provide answers to four selected questions. These questions will be presented to you if you attempt to log in using a computer other than the one used for registration. In the event your Member Information Number and password are stolen or compromised, this feature prevents unauthorized access to your accounts.

4. Identify the computer you are using as your private personal computer. Each time you log in to online banking from that computer, it will be recognized as a safe computer.

After Advanced Authentication Registration

• Once Advanced Authentication has been set up, each time you log in with the correct Member Information Number, your selected image and phrase will appear.

• After you verify that the image is the one you've chosen, you will type in your password.

• If you are using a computer different from the one used during registration, one of the selected questions will appear after you enter your Member Information Number.

• Once the question is answered correctly, you will enter your password and be allowed access.

If you have any questions about Advanced Authentication or encounter any problems attempting to log in, please call our Member Contact Center at 860.568.2020,
ext. 5101 or toll free at 800.842.0145, ext. 5101.


Tips to Avoid Identity Theft

• Sign up for electronic statements to help prevent mail fraud.

• Review your account activity regularly to detect fraud earlier.

• Sign up for Online Banking and e-Statements.

• After signing up for Online Banking, sign up for Online Bill Pay to help prevent mail fraud.

• Shred any documents with personal information before discarding.

• Use secure passwords that contain a mix of upper-case and lower-case letters, numbers, and special characters like #, $, or *.

• NEVER share your personal information with anybody who contacts you by telephone or e-mail.

Other Prevention Tips

• Protect your password.

• Ensure your operating system includes firewall protection.

• Install, run, and maintain updated anti-virus and anti-spyware software.

• Ensure that all Web sites used for accessing account information or shopping are secure.

• Avoid downloading programs from unknown sources.

• Log off completely and close your browser after logging off.

• Avoid replying to any e-mails requesting personal information; never include personal information in an e-mail sent through an unsecured environment.