What is an e-Statement?
An e-Statement is an electronic version of your monthly account statement and will be viewable using Adobe Acrobat Reader. It will look the same as the paper statement.

Is there a cost for e-Statements?
No. This service is no cost to all members of American Eagle Federal Credit Union.

What account history is available with e-Statements?
You will be able to get up to13 months of account history going forward from the time you enroll for the service including savings, checking, club, certificate, IRA, money market, and loans. Mortgage and Visa history is not currently available through e-Statements. 

Can I get both a paper and e-Statement?
You will receive a monthly paper statement until you sign up for e-statements. Once you enroll you will no longer receive a paper statement. However, you may cancel the e-Statement service at any time, which will reinstate your monthly paper statement. You may print your e-Statement if you choose.

How is my e-Statement and personal privacy safeguarded?
AEFCU uses 128-bit encryption technology and personal password protection to ensure that your account information remains private and secure while you are online. e-Statements are secured with multiple layers of encryption, firewalls, and screening. The security measures used exceed industry standards in protecting the safety and confidentiality of your financial information.

How do I enroll for e-Statements?
Before you enroll for e-Statements, you must receive at least one paper statement by mail. It takes only minutes to sign up:

1.     Click here to enroll.

2.     Read and accept the Disclosure/Agreement statement.

3.     Enter the requested information to verify your member status.

4.     Create a Login ID and Password (case sensitive) and enter an e-mail address.

5.     Create a security question and answer for password protection.

6.     Click “Proceed To Verification.”

Or, log onto your Online Banking account and click the “e-Statements” tab, click on the link and follow directions to sign up.

A verification email will be sent to you. You must open this e-mail, click the e-Statements link, and log in within 48 hours to complete the registration process. You will receive your first e-Statement beginning with the next statement cycle. If you do not respond to the verification email, you will continue to receive paper statements.

If I sign up for e-Statements will I still receive my Mortgage and Visa statements? 
Yes, Mortgage and Visa statements will continue to be mailed separately.

When will I receive my monthly e-Statement?
Early each month we will send an e-mail alerting you that your e-Statement is available. Simply click on the link provided in the e-mail or log in through the Credit Union web site or go directly to Online Banking. e-Statements are usually available one week earlier than paper statements.

What happens if I change my email address?
You can change your e-mail address at any time through the e-Statement Login Profile Screen. Enter your password and your new e-mail address. Click on the Save Changes button. If we do not have your e-mail address on record, you will be mailed a paper statement until a valid e-mail address is provided. You are still enrolled for e-Statements even if your e-mail address changes.

How do I access my monthly e-Statement?
As long as you have a valid e-mail address and Internet access, it’s simple to retrieve your monthly e-Statement:

1.   Click on the link provided in your e-mail notification, or go to www.americaneagle.org  or through your Online Banking account and click
“e-Statements.”

2.   Enter your Log in ID and Password you created at enrollment.                    

Can I save my e-Statement to a file?
Yes, your e-Statement may be viewed, saved on your computer as a text or PDF file, and printed at your convenience.

Do e-Statements require a separate password from AEFCU Online Banking?
Yes, for enrollment the e-Statement system does need a separate password from Online Banking. Your e-Statement password must be a minimum of six characters and a maximum of 20 characters (letters or numbers). Your password is case sensitive and must start with a letter. However, once enrolled e-Statements can be accessed through Online Banking without having to use your separate e-Statement password.

Can I cancel my e-Statements and return to paper statements?
Yes. You may cancel your e-Statements and return to getting a paper statement by mail. Simply go to the Log in Profile screen and click the “Delete e-Statement” button. 

Who do I call with questions about my e-Statement?
If you have any questions about your e-Statement, call 860.568.2020 or  800.842.0145, extension 5101.