BASIC FUNCTION:

Responsible for the Credit Union‘s consumer lending programs including Visa, personal auto and educational loans.  Leads and develops strategic growth and  profitability plans for consumer lending and associated functions.  Develops and maintains a process of benchmarking products and profitability within the competitive marketplace. Identifies and recommends new lending technologies. Ensures that consumer lending programs satisfy member needs and resources are used efficiently and effectively to achieve Credit Union goals and objectives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads the lending function by providing significant input to the formulation of both the tactical and strategic plans and initiatives of the consumer lending division. Provides leadership for the Credit Union’s lending function, including planning, organizing, directing and controlling consumer lending programs.  Ensures the implementation and maintenance of policies and procedures pertaining to this responsibility area.
• Provides vision, leadership, and management skills to this responsibility area by ensuring for a cohesive and seamless consumer lending function. 
• Establishes, executes and communicates short-and-long range plans, programs and goals to ensure growth and expansion of Credit Union products, services, and markets.
• Analyzes loan rates in the local financial community and makes recommendations to the Asset/Liability Management Committee and/or the Board of Directors on rates to be charged for consumer loans, visa, auto and educational loans.
• Reviews written loan complaints directed to the Board and prepares a report for review by the Loan Advisory Committee.  Acts as a member of the Internal Loan Committee.
• Reviews overall consumer lending reports to establish results and financial impact on the Credit Union.  Compares activity with predetermined objectives and initiates the revised processes required to continuously improve lending productivity and profitability. 
• Develops electronic delivery channels as appropriate to maximize lending portfolio and enhance member satisfaction.
• Plans and administers a program to meet the Credit Union's lending compliance requirements with consumer laws and regulations.  Reviews new legislation, changes in existing regulations and court rulings to determine their impact on the lending operation.  Confers with legal counsel and the National Credit Union Administration when interpretation of regulations or rulings is required. 
• Ensures direct reports deploy a system of training and development throughout the consumer lending function including an in-depth understanding of loan products, lending policy, procedures and government regulation.  Provides a training system for the development of qualified lending personnel.
• Establishes and maintains a Lending Quality Control Program designed to ensure compliance with Credit Union Loan Policy, laws and regulations and sound loan underwriting standards and procedures. 
• Ensures the appointment of qualified employees authorized to approve consumer loans that are within Credit Union policy, in addition to those loans that are exceptions to the Consumer Loan Policy and Mortgage Loan Policy.

• Ensures the consumer lending division has established procedures that enhance operational efficiency while maintaining safety and soundness and measuring member satisfaction with the ease of use of our lending products.

• Establishes the qualification and loan approval limits of Loan Officers and recommends their appointment to the Loan Advisory Committee and Board of Directors.

• Annually updates the strategic consumer lending plan and budget, based on vision and corporate mission and strategies to ensure that lending products will provide the project level of income while meeting established goals and targets for growth.
• Attends Board, committee and special meetings as required. Establishes and maintains an effective system of communication throughout the organization.
• Develops and maintains community and Credit Union relations outside the organization.  Develops close contact with managers of other credit unions, credit union organizations and other financial institutions.  Attends credit union conferences, conventions, seminars and other educational meetings as may be necessary to fulfill the responsibilities of the job.

• Responsible for the completion of other tasks related to this position as assigned.

SUPERVISORY RESPONSIBILITIES:

• Manages subordinate managers/supervisors who manage/supervise employees in the following lending areas:  Consumer Lending, Loan Processing, Loan Products, Loan Servicing and Visa. Responsible for the overall direction, coordination and evaluation of these units.

• Provides the leadership that ensures supervisory responsibilities are effectively and efficiently carried out by subordinates in accordance with the organization's policies and applicable laws. 

• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching and counseling employees; addressing complaints and resolving problems.  Guides and assists subordinates in the application of the Credit Union's Equal Employment Opportunity Policy.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

• Leadership skills – Ability to develop staff, provide ongoing coaching.

• External Focus -  Highly tuned to the marketplace, member needs, and patterns of external market changes.

• Adaptive/Flexibility – Demonstrates flexibility and openness; willing to change priorities to meet changing demands.

• Information Seeking – Detects problems or opportunities; seeks solutions.

• Strong Interpersonal Understanding –Anticipates actions and has a plan to deal with them. Focuses on the situation, not the person. Has a balanced view of others’ specific strengths and developmental needs.

• Sales Ability/Persuasiveness – Understands how product or service satisfies needs.  Able to overcome objections and gain commitment.

• Decisive – Ability to make decisions and take action.

• Concern for Order and Quality – Ability to develop processes and to organize information.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree and seven to ten or more years of progressively responsible senior level experience in lending; or an equivalent combination of appropriate education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common and technical journals, financial reports, and legal documents.  Ability to respond to common and intricate inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and create reports or presentations that effectively present information to staff, top management, public groups, Credit Union members and/or Board of Directors.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required.

OTHER SKILLS and ABILITIES:

Ability to operate a personal computer with a high level of proficiency in such software applications as Word, Excel and PowerPoint.  Familiarity with the key concepts of project management and quality initiatives.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the need to be detail oriented, articulate, analytical, flexible, multi-task, and to continuously be alert, precise, imaginative, patient, reasonable, resourceful, persuasive, and negotiate.