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Current Openings
MEMBER ACCOUNTS REPRESENTATIVE
SALARY RANGE: $13.63 Minimum - $21.77 Maximum
RESPONSIBILITIES:
- Process member transactions: check cashing, process deposits and
withdrawals transfer funds, pay on loan and VISA accounts, issue travelers
checks, savings bonds, open and close accounts, etc.
- Obtain adequate member identification.
- Ensure receipt of accurate and complete vouchers. Document monies
received and disbursed.
- Advise prospective members of the advantages of Credit Union
membership.
- Sell and cross sell on the advantages of Credit Union new and existing
services.
- Respond to questions and problems relative to member accounts and/or
refer members to appropriate department for handling.
- Perform end of day balancing.
- Order or return monies to vault to maintain authorized starting cash
fund.
- Perform other related duties as assigned.
QUALIFICATIONS:
- High school diploma or GED and 1(+) year teller or similar experience.
- Customer service orientation - quick turnaround of member transaction.
- Analytical thinking - ability to assess situations accurately and
respond correctly, resolving member complaints to the satisfaction of the
Credit Union and the member whenever possible.
- Sales ability and persuasiveness - ability to cross-sell products and
services. Knowledgeable in all retail products and services.
- Organizational awareness - thorough understanding of Credit Union
philosophy.
- Communication - clearly conveys information and ideas to individuals in
a manner that helps them understand and retain the message. Effective oral
communication; proactively shares information.
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